Refund Policy

Refund Policy – Evoiree

 

23rd Sep,2025

 

At Evoiree, we take pride in the quality of our clothing and customer satisfaction is our top priority. If you're not entirely happy with your purchase, we're here to help.

Please read our Refund Policy carefully before requesting a return or refund.

 

Eligibility for Refund

You are eligible for a refund if:

• You received a damaged, defective, or wrong product

• You raised a return/refund request within 7 days of delivery

• The product is unused, unwashed, and in original condition

• Tags, labels, and original packaging are intact

 

Non-Refundable Items

We do not offer refunds in the following cases:

• The item was purchased on Final Sale or Clearance

• Innerwear, swimwear, accessories, or custom-made products

• Product was used, worn, or damaged after delivery

• Return request was raised after 7 days of delivery

• Customer ordered the wrong size or color (but may be eligible for exchange instead)

 

Refund Process

If your return is approved, the refund will be initiated through your original method of payment.

​

Payment Mode                          Refund Time                                              

 

|UPI / Wallet / Cards           5–7 business days                                          

| Net Banking                        5–10 business days                                       

| COD Orders                        Store credit or bank transfer (after return is verified) 

 

Note: For COD orders, we require your bank details to process refunds.

 

How to Request a Refund

1. Email us at support@evoiree.com or fill out the return request on our website within 7 days of receiving the item.

2. Provide:

   • Order ID

   • Reason for refund

   • Photos of the product (in case of damage/defect)

3. Once approved, we will arrange a reverse pickup (if serviceable) or guide you to self-ship the item to our return address.

 

Return Shipping

• For damaged or wrong items, Evoiree covers the return shipping cost.

• For other eligible returns, a flat return fee of ₹100 may be deducted from your refund amount.

 

Order Cancellations

• You can cancel your order within 6 hours of placing it by contacting us.

• Once the order is processed or shipped, it cannot be canceled.

 

Store Credit Option

As an alternative to a refund, you may choose to receive a store credit (discount coupon or wallet balance) for faster reuse.

 

Need Help?

For questions about returns or refunds:

Email: support@evoiree.com
Website: [www.evoiree.com]